Return and Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
1. ORDER CANCELLATION.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You will have 2 options for your cancellation. The cancellation are either issued to your credit/debit card/paypal with minus 30% of your amount or as an Ogybi Gift Card - 'Instant refund' with 100% amount balance.
In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Refunds issued to card issuers will require an additional 5-7 business days processing time by those institutions.
• Return Unopened parcel(s):
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
• Defective item(s).
Applying items that have a warranty. If the items(s) has defectiveness, you will have up 2 days to make contact with us via our email email@example.com.
Once your damaged product(s) is inspected via video which is provided by the buyer. We will send out an email to notify you that we will send you a replacement. ( Please note that we only resolve you issue within 7 days since the item is delivered)
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 2 days after delivery
Additional non-returnable items:
Downloadable software products
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please make contact with us so that we could guide you send it back to us.
Once your claim is received and inspected. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
• Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
• Exchanges (if applicable)
We only replace items if they are defective or damaged and being under inspected by us after receiving from the buyer. If you need to exchange it for the same item, please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at firstname.lastname@example.org we will help you for further action.
We will initiate a refund to your credit card (or original method of payment):
70% of the total bill + Shipping cost to the US. You will receive the credit usually within 5 working days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* Note: All consumers demand related to packages ( damaged selected goods, undelivered...) will be reviewed if the buyer claims us by sending an email within 15 days since the day delivered item(s). After that Ogybi assumes no responsibility for the buyer's claim.